Citizen Satisfaction Survey

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The 2025 Citizen Satisfaction Survey has concluded. 

The 2025 City of Campbell River Citizen Satisfaction Survey results are now available.

View the 2025 Campbell River Citizen Survey Detailed Report on Findings.

A total of 1600 surveys were mailed to residents throughout Campbell River in fall 2025. Addresses were selected on a random sample basis, as it is important that we receive responses from a wide range of community members in neighbourhoods across the city. The survey was also made available online and in person at City Hall to ensure that all Campbell River residents had the opportunity to provide feedback.

In total, 810 surveys were completed, providing a robust snapshot of community sentiment. The mail survey, which achieved a 25% response rate, is considered representative of Campbell River’s population and accurate within ±5% at a 95% confidence level.

Key findings include:

  • Quality of Life:
    • 93% rate Campbell River’s overall quality of life as good or very good.
    • 93% say it’s a great place to raise children; 92% recommend it as a place to retire.
  • City Services:
    • 70% agree the City is doing a good job overall.
    • Satisfaction with City trails (94%) and parks/events (93%) remains strong.
  • Customer Service:
    • City staff received high marks for helpfulness (86%) and knowledge (89%).
  • Top Issues:
    • 56% identify homelessness and addiction as the most pressing issue.
    • 34% say housing availability and affordability should be a top priority.
    • 29% of respondents indicated that they did not feel safe downtown, which was down from 49% in 2023.
  • Budget and Services:
    • 54% support maintaining current service levels through moderate tax increases.
    • 18% prefer reducing services to keep taxes unchanged.

Feedback will help inform upcoming budget discussions, and the decisions Council makes will determine the facilities, services, and programs available to community members for many years to come. Results will also help Administration when making recommendations to Council.

Survey responses will be kept anonymous; an independent firm will compile the results and present them to City Council in late fall 2025. Results will also be shared on this project page, on the City’s website at campbellriver.ca and on the City’s social media channels.

The 2025 City of Campbell River Citizen Satisfaction Survey results are now available.

View the 2025 Campbell River Citizen Survey Detailed Report on Findings.

A total of 1600 surveys were mailed to residents throughout Campbell River in fall 2025. Addresses were selected on a random sample basis, as it is important that we receive responses from a wide range of community members in neighbourhoods across the city. The survey was also made available online and in person at City Hall to ensure that all Campbell River residents had the opportunity to provide feedback.

In total, 810 surveys were completed, providing a robust snapshot of community sentiment. The mail survey, which achieved a 25% response rate, is considered representative of Campbell River’s population and accurate within ±5% at a 95% confidence level.

Key findings include:

  • Quality of Life:
    • 93% rate Campbell River’s overall quality of life as good or very good.
    • 93% say it’s a great place to raise children; 92% recommend it as a place to retire.
  • City Services:
    • 70% agree the City is doing a good job overall.
    • Satisfaction with City trails (94%) and parks/events (93%) remains strong.
  • Customer Service:
    • City staff received high marks for helpfulness (86%) and knowledge (89%).
  • Top Issues:
    • 56% identify homelessness and addiction as the most pressing issue.
    • 34% say housing availability and affordability should be a top priority.
    • 29% of respondents indicated that they did not feel safe downtown, which was down from 49% in 2023.
  • Budget and Services:
    • 54% support maintaining current service levels through moderate tax increases.
    • 18% prefer reducing services to keep taxes unchanged.

Feedback will help inform upcoming budget discussions, and the decisions Council makes will determine the facilities, services, and programs available to community members for many years to come. Results will also help Administration when making recommendations to Council.

Survey responses will be kept anonymous; an independent firm will compile the results and present them to City Council in late fall 2025. Results will also be shared on this project page, on the City’s website at campbellriver.ca and on the City’s social media channels.

The 2025 Citizen Satisfaction Survey has concluded. 

  • Campbell River Residents Rate Quality of Life Highly in 2025 Citizen Satisfaction Survey

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    The results are in from the City of Campbell River’s 2025 Citizen Satisfaction Survey, and residents continue to rate their community as an exceptional place to live. An impressive 93% of respondents say overall quality of life in Campbell River is good or very good, with the city’s natural beauty and access to outdoor recreation topping the list of favourite features.

    This fall, 1,600 randomly selected residents received the bi-annual survey by mail, while all residents could participate online. In total, 810 surveys were completed, providing a robust snapshot of community sentiment. The mail survey, which achieved a 25% response rate, is considered representative of Campbell River’s population and accurate within ±5% at a 95% confidence level. Key findings include:

    • Quality of Life:
      • 93% rate Campbell River’s overall quality of life as good or very good.
      • 93% say it’s a great place to raise children; 92% recommend it as a place to retire.
    • City Services:
      • 70% agree the City is doing a good job overall.
      • Satisfaction with City trails (94%) and parks/events (93%) remains strong.
    • Customer Service:
      • City staff received high marks for helpfulness (86%) and knowledge (89%).
    • Top Issues:
      • 56% identify homelessness and addiction as the most pressing issue.
      • 34% say housing availability and affordability should be a top priority.
      • 29% of respondents indicated that they did not feel safe downtown, which was down from 49% in 2023.
    • Budget and Services:
      • 54% support maintaining current service levels through moderate tax increases.
      • 18% prefer reducing services to keep taxes unchanged.

    “Thank you to everyone who took part in this year’s survey. It’s encouraging to see 93% of residents continue to rate Campbell River’s quality of life highly and express satisfaction with City services,” says Mayor Kermit Dahl. “Throughout this Council term, we have focused on Community Safety as our top priority, investing in additional RCMP, Bylaw and Security while advancing local solutions and advocating for Provincial Supports. I’m pleased to see these efforts reflected in increased satisfaction with these services and more residents feeling safe downtown. We recognize the continued concerns around homelessness, mental health, and addictions – but it’s important to reflect on the fact that we’re making progress in these areas and will continue to do so.”

    "It’s heartening to see strong satisfaction with City services and staff in this latest survey. The City staff group is made up of dedicated professionals and this data shows that residents see and appreciate the work staff do,” says Elle Brovold, City Manager. “Moving forward, staff will work in partnership with Council to continue our efforts in making Campbell River an even greater place to live, work and play."

    The 2025 Campbell River Citizen Survey - The detailed report is now available.

    ###

    Contact: Alison Harrower, Communications Manager | 250-286-5709 | communications@campbellriver.ca

    The results are in from the City of Campbell River’s 2025 Citizen Satisfaction Survey, and residents continue to rate their community as an exceptional place to live. An impressive 93% of respondents say overall quality of life in Campbell River is good or very good, with the city’s natural beauty and access to outdoor recreation topping the list of favourite features.

    This fall, 1,600 randomly selected residents received the bi-annual survey by mail, while all residents could participate online. In total, 810 surveys were completed, providing a robust snapshot of community sentiment. The mail survey, which achieved a 25% response rate, is considered representative of Campbell River’s population and accurate within ±5% at a 95% confidence level. Key findings include:

    • Quality of Life:
      • 93% rate Campbell River’s overall quality of life as good or very good.
      • 93% say it’s a great place to raise children; 92% recommend it as a place to retire.
    • City Services:
      • 70% agree the City is doing a good job overall.
      • Satisfaction with City trails (94%) and parks/events (93%) remains strong.
    • Customer Service:
      • City staff received high marks for helpfulness (86%) and knowledge (89%).
    • Top Issues:
      • 56% identify homelessness and addiction as the most pressing issue.
      • 34% say housing availability and affordability should be a top priority.
      • 29% of respondents indicated that they did not feel safe downtown, which was down from 49% in 2023.
    • Budget and Services:
      • 54% support maintaining current service levels through moderate tax increases.
      • 18% prefer reducing services to keep taxes unchanged.

    “Thank you to everyone who took part in this year’s survey. It’s encouraging to see 93% of residents continue to rate Campbell River’s quality of life highly and express satisfaction with City services,” says Mayor Kermit Dahl. “Throughout this Council term, we have focused on Community Safety as our top priority, investing in additional RCMP, Bylaw and Security while advancing local solutions and advocating for Provincial Supports. I’m pleased to see these efforts reflected in increased satisfaction with these services and more residents feeling safe downtown. We recognize the continued concerns around homelessness, mental health, and addictions – but it’s important to reflect on the fact that we’re making progress in these areas and will continue to do so.”

    "It’s heartening to see strong satisfaction with City services and staff in this latest survey. The City staff group is made up of dedicated professionals and this data shows that residents see and appreciate the work staff do,” says Elle Brovold, City Manager. “Moving forward, staff will work in partnership with Council to continue our efforts in making Campbell River an even greater place to live, work and play."

    The 2025 Campbell River Citizen Survey - The detailed report is now available.

    ###

    Contact: Alison Harrower, Communications Manager | 250-286-5709 | communications@campbellriver.ca

    The 2025 Citizen Satisfaction Survey has concluded.