Citizen Satisfaction Survey
The 2025 City of Campbell River Citizen Satisfaction Survey results are now available.
View the 2025 Campbell River Citizen Survey Detailed Report on Findings.
A total of 1600 surveys were mailed to residents throughout Campbell River in fall 2025. Addresses were selected on a random sample basis, as it is important that we receive responses from a wide range of community members in neighbourhoods across the city. The survey was also made available online and in person at City Hall to ensure that all Campbell River residents had the opportunity to provide feedback.
In total, 810 surveys were completed, providing a robust snapshot of community sentiment. The mail survey, which achieved a 25% response rate, is considered representative of Campbell River’s population and accurate within ±5% at a 95% confidence level.
Key findings include:
- Quality of Life:
- 93% rate Campbell River’s overall quality of life as good or very good.
- 93% say it’s a great place to raise children; 92% recommend it as a place to retire.
- City Services:
- 70% agree the City is doing a good job overall.
- Satisfaction with City trails (94%) and parks/events (93%) remains strong.
- Customer Service:
- City staff received high marks for helpfulness (86%) and knowledge (89%).
- Top Issues:
- 56% identify homelessness and addiction as the most pressing issue.
- 34% say housing availability and affordability should be a top priority.
- 29% of respondents indicated that they did not feel safe downtown, which was down from 49% in 2023.
- Budget and Services:
- 54% support maintaining current service levels through moderate tax increases.
- 18% prefer reducing services to keep taxes unchanged.
Feedback will help inform upcoming budget discussions, and the decisions Council makes will determine the facilities, services, and programs available to community members for many years to come. Results will also help Administration when making recommendations to Council.
Survey responses will be kept anonymous; an independent firm will compile the results and present them to City Council in late fall 2025. Results will also be shared on this project page, on the City’s website at campbellriver.ca and on the City’s social media channels.