CITY WEBSITE REPLACEMENT

The City of Campbell River (the City) is redesigning and replacing its website (www.campbellriver.ca) and other sites that the City maintains. The new website must meet users' diverse needs, be current, accessible, and follow best practices.

The City received public feedback that will help shape the future site so that the solution meets the needs of Campbell River’s diverse users.

Background

The City must have a means of providing accurate, reliable, and up-to-date information to the public. The website is one of the City’s key communication tools that allows community members and visitors to connect with the City and stay informed from any location at any time. Information and access to services such as license renewals, bill payments and planning and development services must be provided online in an accessible, optimal format.

The current website was launched in October 2013 and has now reached the end of its effective life. Accessibility requirements and technology advancements further the need to replace the City's aging site.

This survey is one component of the engagement on the website replacement project and will help shape the new site that will benefit the City and the entire community. User testing, review of best practices from other municipal websites, and a current technology assessment are also taking place.

The City website replacement is scheduled to be completed in 2025.